FO2U Phase 1 — ASEAN Manufacturer Onboarding & Market Validation
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Privacy Policy

How we collect, use, and protect your personal data.

Last updated: 2026-05-26

During Phase 1, FO2U Global Sdn Bhd ("FO2U", "we", "us") may collect information submitted through manufacturer interest forms, contact forms, partnership enquiries and related communications. Consumer product listings, checkout and order features are not fully launched yet; this policy will be expanded as those features go live.

1. What data we collect

  • Submission data — company name, contact person, position, email, mobile / WhatsApp number, country, product category, brand name, product descriptions, certifications and any details you provide in our interest or contact forms.
  • Communication data — messages you send us via email, WhatsApp, or our online forms.
  • Technical data — IP address, browser type, device, pages visited, referring URL.

2. How we use your data

  • Respond to manufacturer onboarding, partnership and institutional enquiries.
  • Assess product suitability, category fit and compliance readiness during Phase 1 review.
  • Communicate with you about Phase 1 onboarding and related discussions.
  • Protect against fraud and abuse.
  • Comply with legal obligations, including law-enforcement requests.
  • Improve the service through aggregate, anonymised analytics.

3. Who we share data with

We share the minimum data needed with:

  • Service providers — hosting, email delivery, and analytics providers acting under contract.
  • Authorities — when required by Malaysian law or a valid court order.

We do not sell your personal data. We do not share it with advertisers.

4. How long we keep data

We retain submission and communication records only as long as needed for the purpose for which they were collected and to meet applicable legal obligations, after which records are anonymised or deleted. You can request deletion at any time (see section 5).

5. Your rights under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Withdraw consent to processing (with limits where we must meet legal obligations).
  • Request deletion of your data.
  • Limit the processing of your data in certain circumstances.
  • Lodge a complaint with the Personal Data Protection Commissioner.

6. Security

We use industry-standard safeguards including SSL/TLS in transit, hashed credentials, least-privilege database access, and regular backups. No system is 100% secure — we will notify affected users without undue delay if a breach occurs that materially affects their personal data.

7. Cookies and tracking

We use a small number of cookies to remember your country/language preference and measure aggregate site usage. We do not use third-party advertising cookies. You can disable cookies in your browser, though some features may stop working.

8. Contact us about privacy

For any privacy question or to exercise a PDPA right, contact:

FO2U Global Sdn Bhd
Email: info@fo2u.com
Partnerships: partnerships@fo2u.com
WhatsApp: +6010 335 2345