About this page
FO2U Global Sdn Bhd is a data user under Malaysia's Personal Data Protection Act 2010 ("PDPA"). This page explains how we comply with the seven PDPA principles and how you can exercise the rights the Act gives you. For the full data-handling detail, read our Privacy Policy.
The seven PDPA principles
1. General Principle
We process personal data only with your consent, or where another lawful ground applies (contractual necessity, legal obligation, legitimate interest). We do not process more data than needed for the stated purpose.
2. Notice and Choice
We tell you, in clear language and at the point of collection, what data we are taking and why. Our Privacy Policy is the master notice — our interest and contact forms repeat the relevant excerpts.
3. Disclosure
We do not disclose personal data to third parties for purposes other than those stated in the Privacy Policy without your fresh consent. Service providers receive only the data needed to operate the platform during Phase 1.
4. Security
We use SSL/TLS in transit, hashed credentials, and least-privilege database access. We restrict access to personal data to employees who need it to do their job.
5. Retention
We keep personal data only as long as needed for the purpose for which it was collected and to meet applicable Malaysian legal obligations, then anonymise or delete it.
6. Data Integrity
We take reasonable steps to keep data accurate, complete, and up-to-date. You can request correction of your data at any time.
7. Access
You can ask us for a copy of the personal data we hold about you. We respond within 21 days of a verified request, as required by PDPA.
Your rights — and how to exercise them
You have the right to access, correct, or request limitation/withdrawal of consent for the processing of your personal data, and to make a complaint.
Access request
Email info@fo2u.com with the subject line "PDPA access request" and a copy of your government-issued ID for verification. We respond within 21 days.
Correction
Email us with the correction you'd like applied and we will update your records.
Withdrawal of consent
You can withdraw consent for our communications at any time. Withdrawing consent for processing required by Malaysian law is not always possible — we will explain in our reply if that's the case.
Data deletion
Email us or message via WhatsApp to request deletion of your data. We complete deletions within 30 days, retaining only the minimum records needed for legal compliance.
Complaints
If you believe we have mishandled your personal data, write to our Data Protection Officer first — we want to fix it. If you remain unsatisfied, you can complain to:
Personal Data Protection Commissioner
Department of Personal Data Protection
Ministry of Communications and Digital, Malaysia
Website: www.pdp.gov.my
Contact our Data Protection Officer
FO2U Global Sdn Bhd
Email: info@fo2u.com
WhatsApp: +6010 335 2345